Public
Affairs and Public Relations - IntroductionMany
researches conducted in European countries and some basic data
received by CERP from National Associations (full members of
our Confederation) indicate that the highest rates of growth
of the PR profession are with Public Affairs, Internal
Relations, Consumer Relations, Financial Relations and PR
associated with environmental issues.
Meanwhile the PR business is likely to prove stronger in a
period of recession of any kind than in media advertising,
which, in many European countries has a decreasing share in
the Corporate Communication’s budget.
The need for effective relations between a company, an
organisation and government is becoming more evident: no
business can be managed in isolation from the political
process and governmental issues are growing and influencing
Corporate Communications.
The 1993 European single market itself will require a
further increase for the need of specialised Public Affairs.
Therefore the different processes and methodologies, that
management applies must be properly developed towards all
Public Affairs publics involved including government,
parliament, local authorities, public servants.
Public Relations implies the capability to analyse publics,
define criteria, handle relations with all publics, assure a
full respect of ethics and principles of behaviour, choose
appropriate media to communicate, and both to substantially
develop and manage total communication programs.
The PR profession is especially qualified to take action in
many ways, to influence public opinion and society in its
totality.
The role of the total communication of a company, any
organisation or an individual, is defined by its ability to
build and develop relations with all publics, internal or
external.
Relations with internal publics, relations with external
publics, relations with consumers, with the media, financial
relations, community relations all belong to "Corporate
Communication" and are handled by Public Relations because
they must be considered only as a specific part of a whole,
within the framework of Public Relations. Public Affairs is
therefore a part of Public Relations.
Public Affairs is only one of the many different aspects of
Public Relations and makes reference to defined publics given
by government, parliament, local public authorities and so
forth.
When someone refers to "PR", he is making reference to a
profession which uses its own proper methodologies and
techniques to manage Corporate Communications, the total
communication needs of a Company or an Organisation. When we,
as PR professionals, refer to "Public Affairs", we make
reference to a specific professional experience which is a
part of the PR function. According to the problems or the
dimension of a company or organisation, the PA function maybe
assigned to a specialist but it is always within the PR system
or function.
If we consider Consultancy, specialised PA groups of
consultants or agencies operate in many European countries but
more frequently PA programs are managed by PR agencies
covering the specific requests of their clients.
The main responsibility of a Public Affairs specialist is
to represent the interests and concerns of a company or
organisation toward national or regional government,
municipality, public bodies and public servants, with the
objective of establishing a two way communication process.
Another aspect of Public Affairs is responsibility for
handling relations with industrialist associations or other
groups which represent a specialised sector of production,
trade or services.
The basic duties determined for each PR professional
practitioner is the Code of Ethics and the Code of
Professional Conduct established by CERP and adopted by the
National Associations, must be strictly and fully applicable
to a Public Affairs specialist also.
Meanwhile, the European process of integration, demands of
global business, the harmonisation of legislation in each
country, are suggesting the analysis of all above aspects and
definition of new, more detailed rules of professional conduct
applicable to them by PA specialists.
Public Affairs definitions
Defining Public Affairs as "Relations with Public Bodies"
definitions such as the following are proposed:
1. Public Affairs are the planned and formalised
efforts of a Company to exercise its rights and duties as a
Corporate Citizen in the community, the nation and the society
and to encourage employees to discharge their rights and
duties as individual citizens.
2. Public Affairs is defined "as significant and
substantial" concern and involvement by individuals, business,
labour, foundations, private institutions and government with
the social, economic, and political forces that singly or
through interaction shape the environment within which the
free enterprise system exists.
3. Public Affairs is a Corporate activity designed
towards:
a) improving the business climate surrounding
corporate operations to the extent by which that climate may
be influenced by government, thought leaders, and the
general public and
b) minimising the adverse effect of government’s
involvement in matters of economic and social concern to the
corporation in question.
4. Public Affairs are relations between an
organisation and government, parliament, civil servants and
special interests and pressure groups at both national and
trans-European levels.
Public Affairs basic contents
In keeping with above definitions the basic content of
Public Affairs may be summarised as
- analysis and management at international or national
levels of relations with communities, public bodies and
scientific associations.
- the exercise for a company or organisation of its own
rights and obligations in the country in which it is a good
citizen.
- the representation of positions of a company or
organisation to business, economical, social and political
issues.
- the legitimate representation of the interest of a
company or organisation to legislative bodies at
international/national national/regional/local levels by
proper communication actions.
- the system of relations of a company or organisation
handled with civil or public bodies which may influence
business effectiveness.
- all the activities carried out to inform and represent
private interest with government bodies and non government
organisations at an international, national or regional
level.
- the monitoring of environmental issues and appropriate
actions developed by a company or an organisation.
- the implementation process of European single market and
EC directives, which influence the long term planning of a
company or organisation as for example, financial relations,
consumer relations and internal relations.
- the handling of participation’s and memberships of a
company or an organisation in industry associations, locally,
nationally and internationally.
The Public Affairs specialist’s
profile
A Public Affairs specialist needs full experience in global
corporate communications as Public Affairs is only one,
relevant aspect of Public Relations.
The growing importance of Corporate Communication and the
challenges that industries have to face, require from a PA
specialist a good knowledge of the legal system, nationally
and internationally and an adequate background of his own
company’s production and financial topics.
The PA specialist must be strongly motivated to handle
interpersonal relations. Verbal and written communications
skills are also required to a high level.
The professional frame of PA is always represented by
honesty, intellectual integrity and loyalty towards, both the
company and the publics involved.
The effectiveness of Public Affairs are strictly related to
the honesty, the intellectual integrity and the loyalty which
the PA specialist demonstrates.
Whatever relations or actions are handled by a PA
specialist, must be conducted openly, with immediate
identification of the subjects and their contents. A total
respect of public institutions and public servants integrity
must be always demonstrated by the PA specialist.
European Charter for Public
Affairs
Successfully to handle Public Affairs proper rules of
behaviour are suggested strictly in keeping with the Code of
Ethics and the Code of professional conduct adopted by CERP
and by each National PR Association. The following principles
of an "European Charter for Public Affairs" are suggested:
General Principles
1. In his professional conduct, the Public Affairs
practitioner must demonstrate honesty, intellectual integrity
and loyalty. In particular he undertakes not to make use of
comments or information which, to his knowledge or belief, are
false or misleading. (Clause 3 CERP Code of Conduct)
2. Public Affairs activities must be carried out
openly: they must be readily identifiable, bear a clear
indication of their origin, and must not tend to mislead third
parties. (Clause 4 of CERP Code of Conduct)
3. In the practice of his profession, a Public
Affairs practitioner must observe complete discretion. He must
scrupulously respect professional confidence, and in
particular must not reveal any confidential information
received from his clients or employers, past, present or
potential, or make use of such information without express
authorisation (Clause 7 of CERP Code of Conduct).
4. Any attempt to deceive public opinion or its
representatives is forbidden. News must be provided without
charge or hidden reward for its use of publication. (Clause 15
CERP Code of Conduct)
Principles of conduct towards
public bodies, public institutions and public servants
5. The internal rules of public bodies, institutions
and parliament must be as respected by a PA specialist as his
own rules, always understanding the special duties of Public
servants.
6. the practice of bribery is never permitted,
directly or indirectly
7. all lavish entertainment’s and gifts are
prohibited apart from the normal common courtesies.
8. hiring consultancies advice from government
officials and public servants is strictly forbidden, if the
consultancy services requested conflict or interfere with his/her
own public duties.
9. no funds or assets of value shall be promised,
offered, paid, loaned or given directly or in indirectly to
any government official or public servant.
10. no payment or gift shall be made directly or
indirectly to any government official or public servant or to
any organisation in which that person has a material interest,
if these payments or gifts are illegal purpose or are offered
with the scope of influencing a decision or inducing such a
person to do or omit to do any violation of his/her own
responsibility.
11. no funds or contributions shall be made to
political parties, groups or persons, directly or indirectly,
if they are not admitted by law.
Adopted as "recommendation" by CERP COUNCIL, Tampere,
October 19, 1991